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Module, Helpdesk
Odoo Helpdesk
Ticketing, SLAs, and customer support with full visibility.
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Who it's for
Ideal for
Services, FM, IT, support teams. We configure and connect Helpdesk to the rest of your Odoo system so it works as one.
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Key features
- Ticket management
- SLA policies
- Customer portal
- Reporting
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Business benefits
What Helpdesk gives you
01
Less manual work
Automate the repetitive tasks your team does by hand today.
02
Real-time visibility
Live data feeding the rest of your Odoo system, no re-keying.
03
GCC-ready
Configured for Qatar & GCC rules, in Arabic and English.
04
Connected
Works as one with accounting, inventory, sales and HR.
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Key capabilities
What Helpdesk does
Multi-channel ticketing
- Tickets from email, web form, live chat and phone
- SLA policies with deadlines and auto-escalation
- Stages, priorities and smart assignment
- Team and individual performance dashboards
Resolve faster
- Canned responses and a searchable knowledge base
- Customer portal to log and track tickets
- Link tickets to sales orders, projects and tasks
- Satisfaction ratings and reporting